Why Should You Care About Your Online Reputation?
Because Your Customers Do.
Did you know that more than 90% of consumers read reviews online before purchasing anything? Your service is no different. Gathering and responding to reviews left about your business is critical to a healthy web presence because your customers will read them.
How To Effectively Manage Your Online Reputation
Strive To Be Well Respected - trust is a valuable asset to any business and can be difficult to gain and once you do, you must do everything to protect it.
Be Transparent - when you allow your business to become transparent, you'll find a much more receptive and trusting customer base. People don't want to be in the dark about your business practices.
Monitor What Is Being Said About You - monitoring your social media platforms for user engagement and reviews is an excellent way to scoop up business. Believe it or not, customers who post on social media want interaction.
React Promptly & Politely - negative comments towards your business should not be taken personally, always respond with the intention of solving the problem and salvaging a relationship. Remember, what you post on the internet stays there forever and future customers will most certainly see your responses.
Realize Your Google Listing Is Your Online Business Card - first impressions really do matter, especially on the internet. If your business is being described as unethical or scammy, you need to address these issues fast and correctly.
Know When To Attack - the internet is a breeding ground for internet warriors, people who know their actions are mostly anonymous. In some cases, you will receive fake negative reviews and if this happens be prepared to combat them with facts. Again, others will read how you react.
Acknowledge Your Mistakes - always be willing to own up to your mistakes, if a customer has a legitimate complaint about your service, do everything in your power to make sure it never happens again and let them know that. The last thing you want to do is lie because that will tarnish your reputation faster than any negative review.
Get Help If Needed - if your business already has a bad name for itself on the internet, there's still hope. Now depending on the quality of your service, that help can come from Mawnster Marketing. However, if the accusations in your reviews are true and you're not willing to improve your service, our company is not willing to make a buck at someone else's expense.
Want A FREE Consultation?
To learn more about our reputation management services, fill out the form to the right to request a FREE consultation with Mawnster Marketing. You may also call us if you'd prefer - (703) 895-0737
We will meet with you and discuss the specifics of your business and how our reputation management team can help.
We will also discuss real actionable goals for your business so that we have a baseline to work from for our reputation management team. This allows us to track results and actually provide you with reports that matter and make sense to you.
Mawnster Marketing is a local business just like you, and we want to help other local businesses succeed and grow.